Cambridge, UK - November 17th, 2009

 

Rabbitsoft announced advanced reporting functionality for its optional helpdesk application.

Helpdesk operators can now generate advanced reports using user defined fields including summary, description, reporter, company, department, due date, category, priority, assign to, status, resolutions, tags, notes and history and group them by priority, company, department, category and status.

The new reporting system also allows operators to adjust columns dynamically on the fly

Other features include, export single ticket, export multiple tickets to CSV and print functionality

About Rabbitsoft

Rabbitsoft is a software engineering and development company, headquartered in Cambridge, UK. Its mission is to connect millions of people and organisations regardless of their size or technical ability to the potential of their shared knowledge, helping people work more efficiently, more productively and innovate faster